Terms and Conditions

Welcome to our website. By using our website and placing an order with us, you agree to the following terms and conditions. Please read them carefully.

1. General

These terms and conditions govern your use of our website and your purchase of products from our website. By using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of them, you must not use our website.

2. Orders and Payments

All orders placed on our website are subject to acceptance and availability. We reserve the right to refuse any order. Payment must be made in full at the time of ordering. We accept payments via [list payment methods].

3. Pricing

All prices listed on our website are in [currency] and include [state if taxes are included]. We reserve the right to change prices at any time without prior notice. The price you pay will be the price displayed at the time you placed your order.

4. Delivery

We aim to deliver your order within the estimated delivery time provided. However, delivery times are not guaranteed, and we are not responsible for any delays. Risk in the products passes to you upon delivery.

5. Returns and Refunds

If you are not satisfied with your purchase, you may return the product within [number] days of receiving it, provided it is in its original condition. We will issue a refund for the purchase price, excluding any shipping charges. Please refer to our Returns Policy for more details.

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of our website or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

7. Limitation of Liability

Our website shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our website or products. Our liability is limited to the amount paid by you for the product in question.

8. Changes to the Terms and Conditions

We reserve the right to update or change these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the website after such changes signifies your agreement to the updated terms.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of New South Wales.

10. Contact Us

If you have any questions about these terms and conditions, please contact us using the information below:

litashopbali@gmail.com

11. Refund Policy

At litashopbali, we strive to provide the best service to our customers. The following outlines our refund policy:

a. General Refund Terms

Refunds are only applicable under certain conditions, such as:

The product was not received
The product arrived damaged or defective
Incorrect item was sent due to our error

Refund requests must be submitted within 2 x 24 hours (48 hours) after the product is received.

b. Refund Request Process

Customers must contact us via email at litashopbali@gmail.com
with the following details:
Order number
Proof of payment
Photo/video evidence (for damaged or incorrect items)
Our team will review and verify the request within 1–3 business days.

c. Refund Method

Refunds will be issued using the original payment method or via bank transfer, depending on the agreement.
The refund process may take 3–7 business days after approval.

d. Additional Terms

Payment gateway or administrative fees may not be refundable, depending on the provider’s policy.
Refunds are not applicable for:
Customer ordering mistakes
Change of mind after the product has been shipped

12. FAQ (Frequently Asked Questions)

Q: What payment methods are available?

A: We accept various payment methods such as bank transfer, e-wallets, and other options available through our payment system.

Q: Is my payment secure?

A: Yes, all transactions are processed through a secure and encrypted payment gateway to ensure your data is protected.

Q: What should I do if my payment fails but the balance is deducted?

A: In such cases, the funds are usually automatically refunded by the system within a certain period. If not, please contact us with your transaction proof.

Q: How long does payment verification take?

A: Payments are typically verified automatically. However, in some cases, it may take a few minutes up to a maximum of 1 hour.

Q: Can I cancel my order?

A: Order cancellations are only possible if the order has not been processed or shipped. Please contact us as soon as possible.

Q: How do I request a refund?

A: You can request a refund by contacting us via email and providing your order details along with supporting evidence.

Q: Are there any additional fees for payments?

A: Depending on the payment method selected, some options may include administrative fees in accordance with the payment provider’s policy.

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